Q: Where are you located and where do you ship from?
A: NorArm HQ is located outside Oslo, Norway, and this is also where we ship out all our orders from.
Q: Do you ship to my country and what are the shipping time frames?
A: We ship worldwide with DHL Express, except for Russia and Ukraine right now. Shipping time can vary, but usually 1-2 business days for Europe and 2-5 business days for North America and all other zones. You can read more on our shipping and payment page. Please note that the order processing time can vary from 1-3 business days.
Q: When do you restock a certain product?
A: It varies. We try to restock as often as we can, but our production capacity can’t always keep up with demand. We recommend you to sign up for our newsletter to get a head start on our restocks and product launches.
Q: I ordered the wrong size or I’m not satisfied with the product, can I exchange the item or get a refund?
A: Yes, as long as the item hasn’t been used and you are able to ship it back to Norway. We will give you a full refund or pay the shipping cost for the new, outgoing item. Your only additional expense will be for the return back to us. Contact us for more information.
Q: What warranty do you offer?
A: We offer a two-year limited warranty that covers your garments or gear, but not for damage caused by the way you use them or by third-party objects.
Q: Do you have resellers or distributors in my country?
A: No, our products are exclusively available through our own web store as of now.
Q: Do you hire?
A: We will announce available positions on our social media accounts, which you can find at the bottom of this page. Norwegian residency and work permit is however a requirement.
Q: Do you offer custom made orders?
A: Unfortunately, not for individuals. We might be able to offer custom made orders for units, depending on the size of the order. Contact us for more information.
Q: Do you offer military or law enforcement discount?
A: Not for individuals, but we can offer discount for units. Contact us for more information.